SAP Influencing Programs for customers

Customer Connection

... is directed at incrementally enhancing and improving the products and solutions our customers are using today. SAP user groups and special interest groups collect and submit improvement requests in jointly defined Focus Topics. Improvement Requests supported by a significant number of customers are then evaluated by SAP development. The Improvement Requests selected for development are typically delivered through support notes or support packages. This allows customers to deploy the incremental improvements independent of enhancement package schedules.

Customer Connection is a simple process directed at incrementally enhancing and improving the products and solutions our customers are using today. It offers SAP customers the opportunity to suggest small enhancements to products and solutions in mainstream maintenance, for fast and non-disruptive delivery via support notes and Support Packages.
Customer Connection is structured along Focus Topics, which are suggested by SAP or the participating user groups. The scope of a Focus Topic can be an industry (e.g. Banking), or a Line of Business (e. g. PLM).

Who can participate?

You can participate in the Customer Connection Program if you meet the following criteria:

  • Your customer community participates in the program.
  • You have an active maintenance contract.
  • Your product versions are in mainstream maintenance.
  • You actively use the scope covered by any of the currently nominated Focus Topics.
  • Your needs are not covered by current releases or enhancement packages.
  • You understand the Program framework and processes.


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