Customer Influence and Adoption
Transform Your SAP Journey with an AFSUG Membership in 2025
SAP Continuous Influence provides you with the opportunity to suggest improvements on SAP products directly to the development teams. Formerly offered through SAP Idea Place, this program is specifically aimed towards customers using newer SAP products and cloud solutions that require an open channel for the continuous collection of improvement requests and resolutions. It is similar to the SAP Customer Connection program, which is targeted at customers using on-premise products in maintenance.
Fine-tune your SAP products and solutions – and influence SAP direction to benefit your organisation.
Collaborate with SAP development teams anytime through a continuously open channel.
Submit your improvement requests, vote on other ideas and get regular notifications about the status of your improvements requests through the Customer Influence site.
Benefit from our Customer Influence Programs
Learn how our Customer Influence programs allow you to influence and adopt SAP innovations throughout the product lifecycle, and explore current projects for each program.
- SAP Continuous Influence enables you to continuously suggest improvements directly to the product development teams.
- SAP Customer Engagement Initiative provides you with early insights into new SAP product development.
- SAP Integration Experience Feedback provides you the opportunity to experience the latest released integrated business processes and integration capabilities (Suite Qualities) on an SAP internal landscape.
- SAP Beta Testing lets you weigh in on a new product before it’s released.
- SAP Early Adopter Care helps you deploy new innovations ahead of the competition.Â
Learn how to join
Get started
Get started and browse the Customer Influence website, which uses SAP Cloud Identity for authentication management and is open for all people with an SAP user account. Read how to get started and navigate
Stay up to date
Find out how to set up your areas of interest, receive notifications or follow a project. Read how to stay up to date and participate
Feedback Agreement
A Feedback Agreement between your company and SAP allows SAP to work with your ideas and potentially include your voluntary feedback in our products and solutions.
SAP Continuous Influence
SAP Continuous Influence provides you with the opportunity to suggest improvements on SAP products directly to the development teams. This program is specifically aimed towards customers with productive licenses for SAP products and who would like to be able to suggest improvements in a continuously open channel.
SAP Customer Engagement Initiative
Add Your Heading Text Get involved early in the development process
The SAP Customer Engagement Initiative (CEI) offers early insights into upcoming SAP product developments, giving you the chance to provide feedback, input, and ideas at the beginning stages of innovation. By participating in remote or on-site sessions, you can explore whether proposed features align with your business needs and contribute to shaping the direction of new product capabilities. This initiative also fosters direct collaboration with SAP product management, ensuring your voice is heard in the development process.
Additionally, CEI gives you the opportunity to connect with other SAP customers and partners who use the same products, building a valuable network within the SAP community. To participate, your company must have a Feedback Agreement in place with SAP, enabling SAP to consider and potentially incorporate your feedback into their offerings. For more information, you can read the CEI information sheet, log in to view current projects, or register for an upcoming CEI project.
SAP Integration Experience Feedback
Provide feedback on the functional and architectural aspects of intelligent enterprise scenarios
- SAP Integration Experience Feedback provides you the opportunity to experience the latest released integrated business processes and integration capabilities (Suite Qualities) on an SAP internal landscape. Supported by SAP experts, you can determine the scope that is relevant for you and test the scenarios using SAP provided test cases based on generic data. Testing will run within agreed upon on timeline on your individual schedule.
- Get to know the benefits the intelligent enterprise offers for your business case.
- Experience SAP software with a hands-on-approach on a pre-configured and integrated system landscape.
SAP Beta Testing
Provide feedback on products before they’re released
- SAP Beta Testing allows you to test and experience our upcoming, soon-to-be-released products. Working closely with the SAP team, you can review the software, conduct beta tests and provide feedback for future releases. There are different ways to experience SAP software before its official release:
- Rely on SAP test data provided on SAP systems to follow pre-defined test scenarios, either remotely or on-site at selected SAP locations.
- Use your own data and install the beta software in your own landscape to explore new features and functions with your own processes before official release. You can autonomously download and test the software by yourself or rely on the support of SAP experts who guide you through the process.
- Prerequisites: Access to the solutions is provided under a test and evaluation agreement (TEA) and can be used for testing purposes only. Productive usage is not allowed and is not supported under the maintenance and support agreement.
SAP Early Adopter Care
Implement new SAP innovations ahead of the competition​
Be among the first to adopt new SAP software through the SAP Early Adopter Care program. This initiative allows you to realize business benefits as soon as the software becomes available on the market, all while managing risk in a controlled and supported environment. You can register for the program during the initial months following the release of new SAP solutions.
As part of the program, you’ll receive support from a dedicated SAP Early Adopter Care project coach who will guide you through a successful implementation. Additionally, you’ll gain early access to the Stay Current learning program, helping your team stay informed and prepared as you transition to the new solution.
This offering, available for selected SAP products, complements existing SAP support services and is accessible to all customers with a valid SAP license and maintenance contract. For more details, you can read the solution brief, log in to view current projects, and explore how the program can benefit your organization.