In-Person – Full Day Event
SAP Collaboration
– From Insight to Impact
26th March 2026
The Lagoon Beach Hotel | Cape Town
08:30 – 16:30
Unlock the full value of your SAP Cloud investment — in one Powerful day in Cape Town.
Join us for an immersive, high-impact experience designed to give you the clarity, confidence and hands-on guidance you need to run smarter, more resilient SAP landscapes.
This is not a marketing event. It’s a strategic enablement day where SAP experts, customers and partners come together to dive into the future of support, preventive services, AI-driven operations and SAP’s evolving customer success model.
What you will experience:
- The next era of intelligent, proactive support from SAP.
- Proven preventive support like the Black Friday Cyber Monday Readiness programme.
- The new Foundational Success Plan and how to make the most of it.
- SAP for Me, Get Support App and Built-In Support in action.
- SAP Cloud ALM and AI-powered lifecycle management.
- Live demos, practical guidance and real-world customer insights.
Exclusive Bonus: Complete the SAP Support Accreditation onsite and receive your printed certificate immediately thereafter.
Why attend?
Walk away with the tools and insights to:
- Access support faster.
- Reduce risk and avoid unplanned downtime.
- Apply AI and automation to everyday operations.
- Strengthen adoption, readiness and business continuity.
And of course — experience all this in the vibrant, iconic setting of Cape Town, together with SAP Executives, experts and peers.
Register now and receive the Joint Diary Blocker for this milestone 2026 event!
Speakers
– Click on each speakers name to find out more.
Stefan Steinle
Executive Vice President | Head of Customer Support & Cloud Lifecycle Management | SAP SE
Get to Know Stefan Steinle
Stefan Steinle is the Executive Vice President and Head of Customer Support & Cloud Lifecycle Management at SAP, driving end-to-end support for global customers.
With over two decades at SAP since joining in 2000, he has held key leadership roles spanning strategy, globalisation services and digital transformation.
Stefan champions AI-powered support, seamless cloud journeys and inclusive team cultures that foster innovation.
He believes that customer success and empowering diverse talent sit at the heart of digital transformation.
Stefan holds a diploma in Industrial Engineering and Management from the University of Karlsruhe, Germany.
Amanda Gibbs
CEO | AFSUG
Get to Know Amanda Gibbs
Amanda Gibbs is the CEO of the African SAP User Group (AFSUG), the leading independent Community for SAP customers and partners in Africa.
Joining as General Manager in 2020 and appointed CEO in 2024, she has driven major initiatives including online events, Women’s Collaboration Forum, Gen-Connect Youth, AFSUG Career Portal and “Conversation Starters!” Podcasts.
With 15+ years in marketing and stakeholder engagement, Amanda is dedicated to strengthening networking, collaboration and shared learning across the SAP ecosystem.
She leads AFSUG’s mission to empower customers to maximise SAP value, through networking and the biennial flagship SAPHILA Conference.
Corinne Reisert
VP | Business Owner | Customer Delivery Experience
(SAP for Me) SAP SE
Get to Know Corinne Reisert
Corinne Reisert is Vice President and Business Owner Customer Delivery Experience (SAP for Me), playing a key role in guiding customers through SAP’s digital transformation journey.
With SAP since 1998, she has shaped process governance, solution management and customer-centric delivery experiences across global organisations.
Corinne is dedicated to creating a seamless, AI-fuelled and unified customer journey, enhancing customer satisfaction, building trust and driving innovation within SAP’s digital interaction hub.
She holds a Degree in Public Administration and an Executive MBA from Mannheim Business School.
A frequent speaker at SAP-driven events, Corinne blends deep domain expertise with strategic leadership to support customers and partners worldwide.
Wilhelm Juette
Chief Product Owner Customer Support | SAP SE
Get to Know Wilhelm Jütte
Wilhelm Jütte is Chief Product Owner for Customer Support at SAP, where he leads innovations that improve how customers experience support across SAP products.
With deep expertise in integrating AI and automation into service processes, Wilhelm helps shape SAP’s vision for faster issue resolution, smarter support tools and integrated in-product assistance.
He frequently presents at SAP community events and webinars on topics like built-in support and AI-enhanced service experiences.
Wilhelm plays a key role in SAP’s mission to streamline global customer support while enabling businesses to solve challenges more efficiently using intelligent technologies.
Tim Steuer
Vice President Application Lifecycle Management | SAP Cloud ALM SAP SE
Get to Know Tim Steuer
Tim Steuer is Vice President of Application Lifecycle Management (ALM) at SAP, bringing over 25 years of experience with more than two decades dedicated to ALM.
He leads SAP’s ALM communications and influence team to drive successful implementation and adoption of SAP Cloud ALM.
Tim is passionate about helping organisations streamline application lifecycle processes, bridging business and IT with cloud-centric tools that improve agility and collaboration.
His leadership focuses on customer value, innovation and empowering teams to navigate digital transformation with confidence.
Tonja Kehrer
Product Management | SAP Cloud ALM SAP SE
Get to Know Tonja Kehrer
Tonja Kehrer, Product Management at SAP, brings over eight years of expertise in Application Lifecycle Management (ALM).
She specialises in guiding enterprises to accelerate business transformation projects: Leveraging an integrated toolchain of solutions like SAP Cloud ALM, SAP Signavio and SAP LeanIX, helps organisations turn strategy into reality while ensuring processes and architecture remain aligned.
Her experience in creating user-centric documentation provides audiences with practical skills and insights.
Holding a Master’s in Literature, Media and Culture of the Modern Era from the University of Mannheim, Tonja combines technical expertise with creative storytelling.
Beyond her professional life, Tonja enjoys capturing moments and the beauty of nature in photography.
Experts
– Click on each expert name to find out more.
Angus Irvine-Robertson
Head of Customer Support Customer Office SAP SE
Get to Know Angus Irvine-Robertson
Angus Irvine Robertson is a seasoned leader at SAP, currently serving as Head of Customer Office for Customer Support & Cloud Lifecycle Management within the Board area of Customer Services & Delivery (CS&D).
Since joining SAP in roles across Concur and SAP consulting, he has championed exceptional customer experiences and streamlined service delivery.
Angus brings international experience, having served in the British Army and developed skills in multilingual, multicultural environments.
He is passionate about improving support operations through innovation, collaboration and a customer-centric mindset.
Angus holds strong foundations in IT consulting and leadership, helping organisations unlock value from SAP solutions globally.
Oliver Huschke
VP | External Engagements SAP SE
Get to Know Oliver Huschke
Oliver Huschke is Vice President, External Engagements, Customer Support & Cloud Lifecycle Management at SAP SE.
Since joining SAP in 1997, he has held leadership roles in development, strategic business development, product management and global marketing.
This long tenure gives him a unique perspective on SAP’s evolution and the changing demands of enterprise IT.
In his current role, Oliver drives external engagements for the Board area Customer Services and Delivery (CS&D) and the organisation Customer Support & Cloud Lifecycle Management.
He focuses on articulating the strategic value of customer services and support, strengthening executive-level positioning and integrating the areas into key global and strategic events.
Working closely with the SAP Board and Senior Executives, he helps shape consistent, high-impact narratives that position SAP Services and Support as a business-critical enabler for customers.
Beyond SAP, Oliver contributes his expertise to the broader communications community.
He has served as a jury member for industry awards in the field of communications and is a member of the German Association of Professional Journalists (DFJV).
In addition, he is an active member of the German Technical Relief Organization (THW), where he serves as Deputy Chief and Information Management Officer, combining leadership, crisis coordination and information strategy in real-world operational environments.
Based in Germany, he combines decades of expertise in technology, communication and enterprise transformation, bridging internal strategy and external engagement to help companies thrive in an increasingly cloud- and AI-driven world.
Locations & Dates
26th March 2026
The Lagoon Beach Hotel | 1 Lagoon Gate Drive | Lagoon Beach | Milnerton | Cape Town
08:30 – 16:30
This is a cost-free, in-person workshop.
Seats are limited, so early registration is recommended.
Agenda
Please note that speakers and topics are subject to change.
| TIME | TOPIC | SPEAKER |
|---|---|---|
| 08:30 – 09:00 | REGISTRATION | |
| 09:00 – 09:15 | Welcome & Introductions. | Amanda Gibbs | AFSUG |
| 09:15 – 09:45 | KEYNOTE | OFFICIAL ROLLOUT | Q1 2026 The Future of Support: Intelligent, Preventive and Built for the Cloud Era. (Find out More about this Session – Click here) | Stefan Steinle | SAP SE |
| 09:45 – 10:15 | HANDS ON SESSION Your fast way to Support (1) SAP for Me, Get Support App, Built-In Support. (Find out More about this Session – Click here) | Corinne Reisert | SAP SE |
| 10:15 – 10:35 | HANDS ON SESSION Your fast way to Support (2) Self-Services, Live Channel, AI in Support. (Find out More about this Session – Click here) | Wilhelm Juette | SAP SE |
| 10:35 – 11:15 | COMFORT BREAK | WORKTIME | SUPPORT ACCREDITATION | MEET THE EXPERTS | |
| 11:15 – 11:45 | KNOWLEDGE SHARING Agentic AI & Preventive Support | Agentic AI and LLMs. (Find out More about this Session – Click here) | Wilhelm Juette | SAP SE |
| 11:45 – 12:45 | LUNCH | NETWORKING | |
| 12:45 – 13:00 | Support Accreditation. | |
| 13:00 – 14:40 | HANDS ON SESSION Navigate transformations with the integrated toolchain SAP Cloud ALM. (Find out More about this Session – Click here) | Tim Steuer | SAP SE Tonja Kehrer | SAP SE |
| 14:40 – 15:30 | COMFORT BREAK | WORKTIME | SUPPORT ACCREDITATION | MEET THE EXPERTS | |
| 15:30 – 16:00 | Panel Discussion. | All Experts |
| 16:00 – 16:15 | Hand-out Support Accreditation Certificates | |
| 16:15 – 16:30 | Closing & Thank You’s | Amanda Gibbs | AFSUG |
Keynote
The Future of Support: Intelligent, Preventive and Built for the Cloud Era.
Speaker: Stefan Steinle
Executive Vice President | Head of Customer Support & Cloud Lifecycle Management | SAP SE
Session Overview
Enterprises today are operating in a landscape defined by constant change: accelerated cloud adoption, rising security requirements and the disruptive potential of AI.
At the same time, business expectations have never been higher — customers demand stability, speed and seamless digital experiences.
In this environment, support cannot remain reactive.
It must become an intelligent, preventive foundation that empowers customers to stay ahead.
In this Keynote, Stefan will outline how SAP is redefining the future of support, combining the power of AI, preventive insigh and harmonised end-to-end lifecycle management.
He will share real examples of how SAP is helping customers avoid disruption before it happens — including the highly successful Black Friday Cyber Readiness Program, which prepared thousands of customers for peak-season stability and reduced potential downtime risks across critical business processes.
Stefan will also introduce SAP’s upcoming Foundational Success Plan, part of SAP’s renewed Services & Support portfolio launching in Q1 2026.
Built directly into the cloud subscription at no additional cost, this plan represents SAP’s next evolution: from support-as-a-service to support-as-a-strategic-enabler.
It brings together intelligent self-services, consistent operations across the landscape, AI-driven risk prevention and a harmonised onboarding and adoption experience.
Key Themes
1. The Next Era of Support.
- Why reactive support models are no longer enough in a cloud-first, AI-powered world.
- How SAP is evolving support into a proactive and predictive capability that works continuously behind the scenes.
2. Preventive Support in Action.
- Highlighting SAP’s preventive frameworks and innovations.
- Showcasing the Black Friday Cyber Readiness Program as a best-practice example:
- Thousands of checks performed.
- Risks identified and mitigated ahead of peak day.
- Stabilised performance for business-critical digital commerce operations.
3. Introducing the Foundational Success Plan.
A key component of SAP’s new Services & Support portfolio:
- Harmonized support across SAP solutions.
- AI-driven insights that resolve issues faster — or prevent them entirely.
- Clear frameworks and lifecycle guidance through SAP Cloud ALM.
- Empowerment through best practices, knowledge and built-in quality checks.
- Seamless onboarding and continuous readiness from day one.
- Included in the cloud subscription — no additional cost.
4. What This Means for Customers.
- Higher stability.
- Lower operational effort.
- Continuous compliance and security monitoring.
- Improved user adoption and faster time to value.
- A trusted collaborative partnership with SAP.
5. Looking Ahead.
Stefan will share the roadmap for how SAP continues to raise the bar:
- Strengthening AI-based prevention.
- Deepening cross-product integration.
- Expanding industry-specific preventive playbooks.
- Elevating the customer experience across digital and in-person channels.
Audience Takeaways.
By the end of this keynote, attendees will understand:
- How SAP’s future support model delivers confidence, stability and continuous value.
- How preventative support already protects customers during their most critical business moments.
- How the Foundational Success Plan provides a built-in, modern approach to success and lifecycle management.
- How SAP is partnering with customers and user groups like AFSUG to shape support that is intelligent, seamless, and ready for the future.
Expert Session:
Your Fast Way to Support: SAP for Me, Get Support App & Built-In Support.
Speaker | Corinne Reisert
VP | Business Owner | Customer Delivery Experience (SAP for Me) | SAP SE
Session Overview
In a world where speed and simplicity matter more than ever, customers need instant access to the right support, at the right time, through the channels they use every day.
This hands-on session with SAP expert Corinne will showcase the fastest and most intuitive ways to engage with SAP‘s Support — whether you are on your desktop, your mobile device, or directly inside your SAP solutions.
Participants will learn how SAP for Me incl the Get Support App, and Built-In Support work together to deliver an integrated, modern and intelligent support experience designed for quick answers, fast issue resolution and a seamless path to preventive support.
Key Session Topics
- SAP for Me: Your Personalised Entry Point.
- Tailored support and account insights in one place.
- Access to systems, cases, product documentation, entitlement and notifications.
- Role-specific dashboards that help customers stay in control.
- Get Support App.
- Mobile-first access for creating and tracking cases within SAP for Me.
- Real-time notifications and faster collaboration with SAP experts.
- A streamlined experience designed for users on the move.
- Built-In Support: Help Where You Need It Most.
- Support embedded directly inside SAP cloud solutions.
- Guided answers, contextual recommendations and case creation from within the application.
- AI-powered assistance that helps users solve issues faster — or avoid them altogether.
Why Attend?.
- Participants will come away with a practical understanding of how to:
- Access support faster and more efficiently.
- Use intelligent tools that simplify troubleshooting.
- Empower their teams with mobile and in-app support options.
- Reduce downtime through proactive and contextual assistance.
- Maximize the value of SAP’s evolving support landscape.
Target Audience.
- IT administrators.
- Support managers and practitioners.
- Basis teams and operations leads.
- Project managers and customer success roles.
- Anyone working hands-on with SAP support processes.
Expert Session:
Your Fast Way to Support (2): Self-Services, Live Channels & AI in Support
Speaker | Wilhelm Juette
Chief Product Owner | Customer Support | SAP SE
Session Overview
Customers expect immediate, reliable answers — and SAP is delivering just that through powerful self-services, real-time live channels and the latest AI-driven capabilities.
In this hands-on session, Wilhelm will provide a practical walkthrough of the tools and technologies that make SAP Support faster, smarter and more intuitive than ever before.
Building on the foundations introduced in the earlier session, this deep dive shows how customers can resolve issues quickly on their own terms, collaborate directly with SAP experts when needed and benefit from AI that accelerates troubleshooting and prevents disruptions.
Key Session Topics
1. Self-Services: Empowering Customers to Solve Issues Quickly.
- Guided Answers and automated knowledge paths.
- Access to diagnostics, tools and expert content.
- How customers can resolve common issues without waiting for a support engineer.
- Best practices to drive adoption across teams.
2. Live Channels: Real-Time Collaboration With SAP.
- Expert Chat: immediate technical conversations with SAP specialists.
- Schedule an Expert: book dedicated 1:1 time for complex topics.
- When and how to use each channel for maximum efficiency.
- Customer examples of how live channels accelerate resolution.
3. AI in Support: Faster Answers, Fewer Disruptions.
- How AI enhances search, case handling and problem detection.
- AI-driven recommendations that guide users to the right solution.
- Intelligent automation that reduces manual effort.
- Early insights into how agentic AI will shape the next era of SAP‘s Support.
Why Attend?.
Participants will learn how to:
- Get faster answers through proven self-service tools.
- Leverage real-time live channels for efficient collaboration.
- Use AI capabilities that increase speed and reduce operational risk.
- Empower their organization to be more self-sufficient.
- Combine human expertise and AI for the best support outcomes.
Target Audience.
- IT administrators.
- Support managers and practitioners.
- Basis teams and operations leads.
- Project managers and customer success roles.
- Anyone working hands-on with SAP support processes.
Agentic AI & Preventive Support Agentic AI and LLMs
Speaker | Wilhelm Juette
Chief Product Owner | Customer Support | SAP SE
Session Overview
Discover how Agentic AI and large language models (LLMs) are reshaping the future of customer support.
In this session, you will learn how SAP’s next-generation AI capabilities proactively prevent issues, detect risks earlier and automate complex support tasks.
We will showcase how autonomous AI agents streamline workflows, enhance troubleshooting and ensure faster, more reliable outcomes for customers.
Participants will gain practical insights into real-world use cases, the evolving role of preventive support and how Agentic AI is elevating the end-to-end support experience.
Key Session Topics.
- Autonomous AI agents and how they transform support workflows.
- Preventive support: early detection, risk prediction and proactive guidance.
- The role of LLMs in accelerating troubleshooting and improving accuracy.
- Integration of Agentic AI into SAP’s support channels and processes
- Real customer scenarios showcasing measurable impact.
Why Attend.
- Learn how Agentic AI is fundamentally changing the support model.
- Understand the practical applications and benefits of LLM-driven support.
- Get inspired by concrete use cases that demonstrate time savings and improved outcomes.
- Gain clarity on how preventive support will shape customer expectations and support delivery.
- Leave with actionable insights you can apply in your daily work.
Target Audience.
- IT administrators.
- Support managers and practitioners.
- Basis teams and operations leads.
- Project managers and customer success roles.
- Anyone working hands-on with SAP support processes.
Experience the Integrated Toolchain leveraging SAP Cloud ALM as Transformation Execution Platform.
Speaker | Tim Steuer
Vice President Application Lifecycle Management | SAP Cloud ALM | SAP SE
And
Speaker | Tonja Kehrer
Project Management | SAP Cloud ALM | SAP SE
Session Overview
Successful business transformations require project progress at a glance, efficient processes, and continuous monitoring.
In this hands-on session, Tim Steuer and Tonja Kehrer will demonstrate how SAP Cloud ALM and the integrated toolchain help organizations navigate complex transformations with confidence.
Participants will experience how to streamline implementation, manage projects efficiently, and ensure ongoing operational excellence in a system conversion scenario leveraging RISE with SAP.
The session highlights practical use cases showing how SAP’s integrated toolchain:
- aligns planned to-be architecture with implementation projects to reduce redundancy
- makes business process improvements a reality by creating implementable requirements
- and provides actionable insights throughout the transformation journey.
Key Session Topics
- Overview of SAP Cloud ALM and the integrated toolchain
- Managing transformation projects from planning to execution
- Monitoring system health, performance, and risks in real time
- Driving faster adoption and minimizing operational disruptions
- Best practices for collaboration and governance across teams
Why Attend?
- Learn how to manage complex transformations with confidence and efficiency
- Discover how integrated tooling accelerates adoption and reduces risk
- Gain insights on monitoring and proactive management of cloud solutions
- See practical, real-world examples of SAP Cloud ALM, SAP LeanIX and SAP Signavio in action
- Understand how to leverage the toolchain to improve collaboration across teams
Target Audience
- IT administrators
- Support managers and practitioners
- Basis teams and operations leads
- Project managers and customer success roles
- Anyone working hands-on with SAP support processes
- Project Managers
- Enterprise Architects
- Business Process Modelers
- Test Managers