In our recent Human Capital Management Virtual Session, we delved into the topic of Measuring the Business Value of SAP SuccessFactors Deployments.
Tshifhiwa Dombo, an HR Transformation Value Advisor at SAP SuccessFactors, guided the discussion, focusing on how organisations can realise the value of their investment from transformation to ROI measurement.
Session Overview
Tshif began by outlining the agenda, which included an exploration of SAP’s collaborative approach with customers to maximise their SuccessFactors investment. The session emphasised the journey from initial transformation to evaluating and demonstrating ROI.
Service Overview
A comprehensive overview of the services offered by SAP was provided. Tshifhiwa detailed how SAP supports customers through every stage of their SuccessFactors deployment, from the early transformation phases to the final steps of ROI measurement.
Customer Journey Support
SAP offers robust support throughout the customer journey. This begins at the transformation consideration stage and extends to the point where customers measure and demonstrate the return on their investment in SuccessFactors.
Session Goals
The session aimed to highlight:
- The value SAP SuccessFactors brings to customers
- Different perspectives on realizing value from SuccessFactors
- Insights from SAP’s own deployment and value measurement
- Tools and services available to help customers quantify the benefits of their SuccessFactors implementation
Value Measurement
Tshif discussed SAP’s approach to value measurement, using real customer deployment examples. These examples showcased how organisations can leverage SAP’s tools and services to quantify the benefits of their SuccessFactors implementation.
SAP’s Deployment Journey
Insights into SAP’s own deployment of SuccessFactors were shared. Starting with talent management in 2012, the deployment expanded to core HR and analytics, illustrating a strategic HR transformation approach.
Internal Use Case
Tshif highlighted SAP’s internal use of SuccessFactors, including the deployment of Employee Central for core HR and the integration of analytics for global reporting and personalised reports.
Analytics Utilisation
Analytics tools like SAP Analytics Cloud harmonise data, enabling managers at various levels and regions to customise reports. This highlights the depth of SAP’s internal SuccessFactors deployment.
Value Realisation
The session covered how SAP internally measures the value of SuccessFactors. Examples of efficiency in talent management and the impact on HR processes provided a model for customers to follow.
Benchmarking and Business Cases
Tshif emphasized the importance of benchmarking and business cases. These are critical for understanding current standings and potential value realisation, essential for strategic planning and securing funding for HR initiatives.
Value Realisation Process
The process of value realisation was explained, starting from discovering SAP solutions to selecting modules, adopting features and extending capabilities, all aimed at maximising customer value.
Complementary Services
All discussed tools and services are complementary and available to all SAP customers, helping them maximise their investment in SuccessFactors.
Business Case Development
The process of developing business cases was outlined, including understanding strategic levers, identifying baselines and calculating project KPIs to support customers in justifying their investments.
Value Management and Assurance
Tshif discussed the discipline of value management and the collaborative process of value assurance involving customers, SAP and deployment partners to ensure maximum value realisation from SuccessFactors.
HR Scorecard
The concept of an HR scorecard was introduced as a tool for tracking progress against HR and business priorities, aligning HR initiatives with key business objectives.
Concerns and Clarifications
David Bann (k5Business) raised a question about real-time KPI measurement through the benchmarking tool. Tshif clarified that while the benchmarking tool provides dashboards, it requires manual updates for accurate tracking.
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The Session was a comprehensive dive into the value realisation journey with SAP SuccessFactors, offering valuable insights and practical guidance for customers looking to maximize their investment.
For more information or to discuss how SAP SuccessFactors can benefit your organisation, feel free to reach out to Tshifhiwa Dombo at tshifhiwa.dombo@sap.com
View the Presentation and Recording | African SAP User Group – AFSUG
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